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SHIPPING & RETURNS

Shipping Policy

At this stage of our business, all products are processed by hand, we even fill the car up with parcels and deliver them to the local post office.  This process takes a little longer than fully automated systems but not much. We strive to streamline our process and aim to get your order shipped as soon as possible.

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Shipping Timeframes:

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  • Domestic (Australia): Orders are typically delivered within 2-5 business days.

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  • International: Shipping times vary based on location; please allow up to 2 weeks for delivery.

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We provide tracking information for all orders so you can stay updated on your shipment’s progress.

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Any queries please reach out to us and we will do our best to assist.

Returns & Exchange Policy

We want you to be completely satisfied with your purchase from Jetstick Designs. If you are not happy with your order, we offer a 30-day money-back guarantee.

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Eligibility for Returns & Exchanges:

  • Items must be returned within 30 days of receiving your order.

  • The item must be in its original condition, unused, and in its original packaging.

  • Proof of purchase is required.

  • Custom or personalized items are not eligible for returns or exchanges unless they arrive damaged or defective.

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How to Initiate a Return or Exchange:

  1. Contact our customer support team at info@jetstickdesigns.com to request a return.

  2. Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the item is defective or incorrect, if that is the case, we will pay for the shipping costs.

  3. Once we receive the item and confirm its condition, we will process your refund or exchange within 7-10 business days.

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Refunds:

  • Refunds will be issued to the original payment method.

  • It may take 3-5 business days for the refund to reflect in your account, depending on your bank.

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If you have any questions about our Return & Exchange Policy, or our Shipping Policy, feel free to reach out:​

          
Email: info@jetstickdesigns.com

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Get in touch at any time, we are happy to help!

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